Everyone is special for us. Here is some feedback from our clients.
”Thank you for a great service and quick acting. You made our Christmas holiday perfect”
- Family from Russia
”I do not know where to begin to say what a wonderful time we had in Lapland. It is certainly one of the most amazing experiences of my life. Thank you to you and your team for such fantastic experiences and memories. I am still blown away by what I have been through in Finland.
I had thought this trip was a once in a lifetime event for me, but Janne has changed my mind!”
- A. Rafuse, UK
”We had amazing nice time and special thanks for arranging director to open shop on bank holiday”
- A client from Kazakhstan
“Yacht cruise in Helsinki was lovely as your staff as well, thank you. Everything was so perfect”
- A client from South France
"Hello Janne, I would like to thank you so much for work! They were very happy to visit Finland, the program was great, your work has been impeccable! We look forward to working with your company in the future! And as I'll be glad to recommend you to our Corporate department.
Thank you so much!!!!"
"ICS, Nataliya, Partner from Russia"
”Me and my wife really liked of your winter ice driving, we will be back soon”
- A client from Israel
”Our World record and ultimate snowmobile adventure was very special. Gears and snowmobiles worked perfectly, we are looking forward to see you in next winter again”
- 3 businessmen who return every winter back to Lapland to do snowmobiling
”It was a very impressing to have a Airport open privately only for us, we are very pleased”
- Clients on own jet who required utmost privacy
”Thank you Janne and Luxury Action for a wonderful work. I was taken to get a wonderful feedback of you and your company”
- Managing director of Rovaniemi Tourism
”We are very grateful from services what we’ve got at Savonlinna Opera Festivals and treatment was something very special, we truly felt to be royalties”
- A client from U.K
”Im pleased and happy to work with you in future, Im grateful for you acting rapidly. Our client and his family had amazing time in Finland. They loved your VIP host and all programs were really mind-blowing”
- A partner from India
”Me and my family had a great time, thank you for being flexible and a big thanks for surprises. Cuisine was unbelievable good, so we would like to send thanks to your chef and waitress as well. Please do not forget to send one big hug to artist who played lumberjack’s instruments- he was amazing!”
- Clients from USA
"We had a wonderful trip thank you. Ray was such a gentleman and the perfect host. The cabin, igloo and Haven Hotel all first class"
- D. Williams from U.K
”Now I believe in Santa again. You and your staff made our dreams come true”
- Clients from Switzerland
”We had a great holiday- a big thanks!”
- F1 driver
”Thank you for your hospitality and arrangements”
- Hollywood movie star
”Thank you for all the arrangements. We had a great time and enjoyed all the little surprises, cake and flowers etc… you had for us. I didn’t want to delay my response in saying that everything was wonderful.”
- A client from South America
"Our family enjoyed of your exclusive fishing trip and we want to book the same dates for next year too."
- A client from Russia
"Once again, thank you so much and I’m really happy to have found someone as professional and dedicated as you to be our partner."
- Global 5 star travel company
"Exclusive Glass Igloo- A truly amazing experience, Igloos were great, clean, warm, comfy beds and furnished to a high spec. The heated glass is such a good idea. We all enjoyed playing around outside in the dark in the snow. Breaksfast was lovely and such a relaxing place to be, sadly we didn't see the northern lights, but we all had such fun."
- Family from UK
I received many positive feedbacks from them, they are really excited and satisfied with the trip. Everything was nice – the hotel, the delicious Lappish cuisine, and, of course, driving on a real frozen lake!
So thank you again for the wonderful event, and I wish prosperity and success to you and your business!"
- Olga, Prestigio
"Thanks for your email. We had a great time thanks. Raijo our guide was fabulous. We loved Levi and wished we could have stayed there for a couple more days. Elf school was wonderful but Santa village and the ice queen were rather too busy and commercial for us. We would have happily spent a day in rovenemi to go to elf school and the craft place followed by a few days snowmobiling, husky sledding and skiing in Levi. My kids are that bit older so were really happy to be out in the countryside as much as possible. We loved the huskies and the snowmobiling at night and the igloos were super.Thank you very much."
Mrs Alicia Mayne& Family (Children 8 year old and 2x 11 years old) 12/ 2012
The Father Christmas experience was amazing, I can't imagine a more tasteful way of presenting the elves and Santa Claus himself, and Charlotte had a completely private experience, the elves in particular was so charming, really good at the part and full of traditional Finnish touches which the adults enjoyed! The reindeer sleigh was also completely magical, to be riding through the snow on our own sleigh, being pointed out moose and snow fox trails! The guide there was a lovely local who taught us a lot about reindeer. We then caught sight of an elf in the wood - so imaginative. I never thought I'd learn so much about Finland and the traditional Finnish Christmas, it was wonderful.
The food throughout was fantastic, and a great surprise was how the food at the father christmas experience was absolutely delicious and wonderfully traditional.
The husky riding was absolutely incredible, and Charlotte loved it, though she did get absolutely freezing (despite the merino base layers from Icebreaker which is the best make!). I would recommend saying that children will get in particular very cold (they often are very lean naturally due to all their running around so aren't naturally so well insultated!). I should have put even more layers on her and asked the husky guys to put the sleeping bags they had over her from the beginning, although on reflection it would probably be impossible to prevent her getting a bit cold. She loved the experience though (for us it was the highlight, we didn't know we'd be driving our own huskies!), and the staff were brilliant, very knowledgable and we really learned a lot about the art of husky sledging.
We loved having spare time in the cabin by the way, otherwise it would have felt too rushed, and great to have the sauna in the cabin! It was a lovely cabin, really stylish and well fitted and the breakfast amazingly good, they had loads of gluten free bread/cakes etc! Our driver said there are loads of gluten free people in Finland.
The Santamus experience was a lot of fun, though there were loads of people in the place, it wasn't a private thing (it was not a private booking on that date). That didn't matter at all however and added to the atmosphere, the guy who runs it is incredibly charismatic, and put on a great show, with traditional Finnish instrument playing and lots of other surprises. Charlotte loved it as she could run around and talk to the other children, so the fact that it wasn't private didn't matter at all, in fact it was a bonus.
Our driver was fantastic too, he could answer all our questions about Finland very well and he took us to some great places, including a traditional Finnish cafe for lunch, which was wonderful. He was full of information and really helpful about shopping etc.
All in all, we had an absolutely wonderful time, thank you so much for organising it so well. We've been raving about it to all our friends!"
- Mrs Ambrose& family (8 y/o children)
Once again a big thank you to you and your team for all of your help, guests had an amazing time.
- Partner from UK
It was absolutely brilliant- Ice Hotel is fun but the dog sledging was unbelievable- a lifetime experience. WE didn’t see another person for 3 days- the dogs are fantastic and there was just my son and I each with our own dogs and sledge and our guide. You stay in wooden cabins with no running water or electricity just wood burning stoves. We also had a good view of the Northern lights. Would highly recommend for anyone who wants a bit of an adventure. Thanks for organising for us.
- Mr Turner UK
Just wanted to say a big thank you for everything that you did to make our trip to Lapland so utterly incredible. It was outstanding from start to finish and we loved every minute of it. You chose and wonderful place and then made it spectacular.
Can you believe we actually saw Aurora? Incredible. Kate and I cried :-) they are stunning.
And thanks for sorting out the rerouting in Sunday and for everything else you did with Katherine too.
Thanks again... amazing!
- Partner from UK and two couples who were our guests
Sorry for my late response.
We had a fantastic nice stay in Lapland and I am absolutely sure we will come back:)
Jarno was the perfect guide for our trip very patient and nice. We had a perfect organisation and fantastic time in Lapland.
- Greetings from Zürich, Heike (party of two families from Switzerland)
I hope you are well!
This is slightly belated, but I spoke to the Human Capital about their trip and it was excellent. They would recommend it to everyone - it was very experience led, adventurous and different. They asked me to highlight that Mikka was INCREDIBLE and really made the whole trip for them. The hotel was ok and right for what they were looking for. The snowmobiling was really enjoyed by everyone. Please make sure to pass on their thanks to Mikka and also thank you for making sure that all ran smoothly.
- Partner from UK and Human Capital management
"Just wanted to give you a short feedback of my journey: The Lapland-Tour was very successful, at all points. Especially the guide Vesa can be recommended very strongly for future interested parties who wants to do a similar trip. Thank you very much and hear you soon!"
- Father & son from Germany about their one week canoeing adventure